Privacy Policy
Last Updated: September 7, 2026
At Glacier Appliance Repair ("Glacier," "we," "us," or "our"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit this website (the "Website") or use our services. By using our Website or services, you agree to the terms of this Privacy Policy. Your use of our Website and services is also subject to our Terms of Service, available on this Website.
About Our Company
Glacier Appliance Repair is an independent provider of repair services for household appliances. We serve the Denver, Colorado metropolitan area. We are a service-area business: we travel to the customer's home by appointment and operate no premises open to the public, so no street address is published on this Website.
Business registration. Glacier Appliance Repair is registered in Washington State under Unified Business Identifier (UBI) 605945520, issued by the Washington State Department of Revenue. A UBI is a Washington State business registration number. It is not a contractor licence, not a trade licence, and not a Colorado credential of any kind. The State of Colorado issues no licence for appliance repair, and nothing on this Website should be read as a claim to hold one.
Our technicians are experienced with built-in and household appliances.
Independent Service Provider; No Brand Affiliation. Glacier Appliance Repair is an independent service provider. We are not affiliated with, authorized by, endorsed by, certified by, or sponsored by any appliance manufacturer or brand. All manufacturer and brand names, model names, logos, and trademarks are the property of their respective owners and are used on this Website solely for identification and descriptive purposes (nominative fair use). Any reference to a brand indicates only that we offer independent repair services for that brand's products. This applies to all brands, without exception.
Definitions
- Company ("We," "Us," or "Our"): Glacier Appliance Repair, a business registered in Washington State that provides appliance repair services in the Denver, Colorado metropolitan area.
- Website: this website, operated by Glacier Appliance Repair.
- You: The individual or entity using our Website or services.
- Personal Data: Information that identifies or can be used to identify an individual (for example, name, email, phone number).
- Usage Data: Information automatically collected about your interaction with our Website (for example, IP address, browser type).
- Cookies: Small files stored on your device to support Website functionality and analyze usage.
- Service Provider: Third parties we engage to process data on our behalf.
Information We Collect
Personal Data
When you use our Website or request services, we may collect:
- Name
- Email address
- Phone number
- Service address
- Details about your appliance and service request
- Payment information (processed securely by third-party payment providers)
Usage Data
We automatically collect:
- IP address
- Browser type and version
- Pages viewed, time spent, and dates of visits
- Device type and unique identifiers
Cookies and Tracking Technologies
We use cookies and similar technologies (such as web beacons and analytics tags) to operate the Website, remember your preferences, analyze traffic, and improve our services. The categories we use include strictly necessary cookies, functional cookies, and analytics cookies (for example, Google Analytics). You can manage or disable cookies through your browser settings. Disabling some cookies may limit certain Website features.
How We Use Your Data
- Schedule, provide, and manage appliance repair services.
- Communicate with you about appointments, confirmations, reminders, and service updates.
- Process payments.
- Respond to inquiries and provide customer support.
- With your consent, send marketing or promotional messages (you may opt out at any time).
- Analyze usage trends to improve our Website and services.
- Comply with legal obligations, resolve disputes, and enforce our agreements.
Communications and Consent (Calls, Texts, and Email)
By submitting your phone number through our Website or to our staff, you agree that we may contact you by phone call and text message regarding your service request, including scheduling, confirmations, and reminders. Calls may be monitored or recorded for quality and training. These messages may be sent using automated technology. Message and data rates may apply, and message frequency may vary. You can opt out of text messages at any time by replying STOP, or reply HELP for assistance. Consent to receive marketing or promotional messages is not a condition of purchasing any services. You can unsubscribe from marketing emails at any time by using the unsubscribe link in any such email or by contacting us at the email address below.
How We Share Your Data
We do not sell your personal information. We may share your data with:
- Service providers who perform functions on our behalf, such as payment processing, scheduling and customer-management tools, communications platforms, and analytics providers.
- Other parties when required by law, or to protect our rights, safety, or property.
- A successor entity in connection with a merger, acquisition, or sale of assets.
We require our service providers to protect your data and to use it only for the services they provide to us.
Do Not Sell or Share Your Personal Information
We do not sell your personal information for monetary value. We may use analytics and advertising cookies that, under the Colorado Privacy Act and under California law, could be considered "sharing" of personal information for targeted or cross-context behavioral advertising. You can opt out of such sharing by adjusting your browser cookie settings, by using a Global Privacy Control (GPC) or other universal opt-out signal, which we honor, or by emailing us at the address below with the subject line "Do Not Sell or Share My Personal Information." We will honor your request.
Your Privacy Rights (Colorado, California, and Other States)
We serve the Denver, Colorado metro, so the Colorado Privacy Act applies to most of our customers. If you are a Colorado resident, a California resident, or a resident of another state with a comparable consumer privacy law, you have the following rights regarding your personal information:
- Right to Know and Access: request the categories and specific pieces of personal information we have collected, the sources, the purposes, and the parties with whom we share it.
- Right to Delete: request deletion of your personal information, subject to legal exceptions.
- Right to Correct: request correction of inaccurate personal information.
- Right to Opt Out of Sale or Sharing: opt out of any sale or sharing of your personal information, and of targeted advertising, as described above.
- Right to Opt Out of Profiling: opt out of profiling in furtherance of decisions that produce legal or similarly significant effects. We do not carry out such profiling.
- Right to Limit Use of Sensitive Personal Information: we do not use or disclose sensitive personal information for purposes beyond those permitted by law.
- Right to Data Portability: request a copy of your personal information in a portable format.
- Right to Non-Discrimination: we will not discriminate against you for exercising any of these rights.
To exercise your rights, email us at legal@fix-appliance.pro. We may need to verify your identity before fulfilling your request. We will respond within 45 days and may extend this period by an additional 45 days when reasonably necessary, with notice to you. You may use an authorized agent to submit a request on your behalf, subject to verification.
Right to appeal. If we decline your request, our response will explain why. You may appeal that decision within a reasonable period by replying to our response or by emailing us at the address above with "Privacy Appeal" in the subject line. We will respond to an appeal in writing within 45 days. If your appeal is denied, you may contact the Colorado Attorney General at coag.gov to raise a concern.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Usage data is generally retained for shorter periods, except where needed for security, fraud prevention, or functionality.
Where Your Data Is Processed
Your data is processed in the United States, including in Colorado and in Washington State, and may be stored on servers located in other states or outside the United States. We use industry-standard safeguards to protect data transferred across jurisdictions, in accordance with applicable law.
Data Security
We use encryption, secure servers, and access controls to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Website Disclaimer and Limitation of Liability
The information on this Website is provided for general informational purposes only, on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Website will be uninterrupted, error-free, or free of harmful components.
To the fullest extent permitted by applicable law, Glacier Appliance Repair and its owners, members, employees, and independent contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your access to or use of (or inability to use) this Website or any information on it. Nothing in this section limits or excludes any liability that cannot be limited or excluded under applicable law.
Children's Privacy
Our Website and services are not directed to individuals under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.
Links to Third-Party Websites
Our Website may contain links to third-party websites, including manufacturer or partner sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
Governing Law
This Privacy Policy is governed by the laws of the State of Washington, where the business is registered, without regard to conflict-of-law principles. This does not limit any right you hold under the consumer privacy law of your own state, including the Colorado Privacy Act.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or applicable law. We will post the updated policy on this page and revise the "Last Updated" date above. Material changes may be communicated by email or by a notice on the Website.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:
- Glacier Appliance Repair
- Email: legal@fix-appliance.pro
- Phone: (888) 802-8920
- Service area: Denver, Colorado metropolitan area
- Registration: Washington State UBI 605945520 (Washington State Department of Revenue)
We are a service-area business and publish no street address. Email is the fastest way to reach us about this policy.