Same-day, senior technician
★★★★★
Renat was the senior technician who replaced the main control board for our Sub-Zero refrigerator. I contacted the company in the morning and he was here by 12:30.
Ann P. Verified Google review · 1 year ago Sub-Zero refrigerator
Two control boards, back in 24 hours
★★★★★
I had a 20-year-old Wolf range and the oven went out. They sent a very knowledgeable technician. I needed two new control boards, and he returned within 24 hours and fixed it. He also cleaned underneath and tidied up, courteous and knowledgeable. Terrific service!
Nancy H. Verified Google review · 11 months ago Wolf range
Peter explained the cause and the fix
★★★★★
Had a wonderful experience with Peter who came to check my Sub-Zero and explain the cause of the problem and remedies. Knowledgeable, professional, courteous and efficient. The fridge is in perfect working condition now.
Clarke S. Verified Google review · 8 months ago Sub-Zero refrigerator
Quick diagnosis, quick fix
★★★★★
Dmitrii came out quickly to diagnose the cause of my oven breakdown and was equally prompt in procuring the parts and performing the repairs. He was very friendly and professional from start to finish!
See-Ming P. Verified Google review · 1 year ago Oven repair
Smooth from the first form
★★★★★
From the moment we filled out the form asking for a service call on our Sub-Zero, everything was exceptionally smooth. […] Max let us know when he was 30 minutes out, immediately knew what to do, made the repairs and cleaned up. 5-Stars.
Kevin C. Verified Google review · 11 months ago Sub-Zero
Two shops said beyond repair. It wasn't.
★★★★★
They gave us the most thorough diagnosis of our Wolf stove we have ever had. Two other techs told us it was beyond repair. They told us our ancient 1960 stove is in good condition and could be repaired promptly, and tuned it so we could use it safely while parts arrive. The Wolf will soon be howling happily again!
Mariana F. Verified Google review · 2 years ago Wolf stove
Quoted, approved, fixed next day
★★★★★
Extremely competent. Dimitri knew exactly what was wrong with our Sub-Zero refrigerator, ordered parts and submitted a proposal that I approved. Showed up as scheduled the next day with all new components and installed them quickly and efficiently.
Michael S. Verified Google review · 8 months ago Sub-Zero refrigerator
Came through when others would not
★★★★★
We have a very old Wolf oven and called several people to fix it with little to no response. They came through. They were very knowledgeable about the appliance and what needed to be done. The technician was very nice and professional, and most importantly the oven is fixed.
Wendy S. Verified Google review · 3 years ago Wolf oven
First-class, honored the warranty
★★★★★
They are first-class. My technician kept coming back when the repair did not work; he found the replacement parts were defective. Easy to reach, reliable, polite and knowledgeable. They honor the warranty.
Cecily B. Verified Google review · 1 year ago Sub-Zero ice maker
Prompt from call to fixed
★★★★★
Amazing experience. They were prompt in calling and making an appointment, quick to show up, and fixed my oven within 3 days of me calling. Wonderful repair worker who was great.
Sara B. Verified Google review · 2 years ago Oven repair
Honest, and very kind
★★★★★
The repair on our Sub-Zero refrigerator took longer than expected and was a bit more expensive than I anticipated, but the repairman was very kind and thoughtful. We appreciated that quality.
George R. Verified Google review · 1 year ago Sub-Zero refrigerator
Knowledgeable and trustworthy
★★★★★
Renat was knowledgeable, responsive, and trustworthy. He expertly diagnosed the problem and efficiently restored our range to working order.
Linda G. Verified Google review · 4 years ago Range repair
Genuine Sub-Zero parts
★★★★★
Peter arrived on time, was knowledgeable, courteous, and thorough. He explained each step of his process to repair my Sub-Zero refrigerator. Most important is that you replace any parts with original Sub-Zero parts.
Maria S. Verified Google review · 1 year ago Sub-Zero refrigerator
Honest about an old unit
★★★★★
The technician assessed my stove issues and was familiar with all of them. He drew me a diagram of what was happening and gave me a price, but said the expense might not be worthwhile as my unit was almost 30 years old. I appreciated his honesty and professional opinion.
Judy B. Verified Google review · 4 years ago Stove repair
Above and beyond before Thanksgiving
★★★★★
A power surge damaged the circuit board in our Sub-Zero right before Thanksgiving. Renat went above and beyond, found time on a Saturday, picked up the part himself, and replaced the board in under an hour. Very professional.
Cindy D. Verified Google review · 2 years ago Sub-Zero refrigerator
Never gave up until it was right
★★★★★
Our repairman, Peter, was very responsive. He made six visits because he kept discovering a new problem with our oven, but he never gave up, was always right on time, very professional and personable. I would not hesitate to recommend them for high-end appliances. 5 Stars!
Mary C. Verified Google review · 2 years ago Oven repair
Saved a 30-year-old unit
★★★★★
Our tech, Renat, came on time and undertook a major repair of our Sub-Zero refrigerator in excellent time, about 5 hours, rebuilding the entire inside. Delighted with the results on our 30-year-old appliance.
George S. Verified Google review · 2 years ago Sub-Zero refrigerator
Excerpts from public Google reviews, trimmed or edited for length. Reviewer names abbreviated.